Refund and Returns Policy

Refund and Returns Policy: Ensuring Customer Satisfaction

As a valued customer, your satisfaction is our top priority. We understand that sometimes, circumstances may arise where you need to return or request a refund for a purchase. In this article, we will outline our refund and returns policy to ensure a seamless and hassle-free experience for you.

Our Commitment to Customer Satisfaction

At CavalryCoats, we strive to provide high-quality products and impeccable service. However, we acknowledge that situations may occur where a return or refund is necessary. Our policy is designed to protect your rights as a customer and ensure your satisfaction..

Overview of Our Refund and Returns Policy

Eligibility for Returns:

To be eligible for a return, please ensure that:

The item is in its original condition, unopened, and unused.
The return is initiated within [number of days] of the purchase date.
You have the original proof of purchase, such as a receipt or order confirmation.

Process for Returning an Item

To initiate a return, please follow these steps:

Contact our customer support team through [contact information].
Provide relevant details about your purchase, including the order number and reason for the return.
Our customer support team will guide you through the return process, including providing you with a return authorization if applicable.
Carefully package the item to ensure it is protected during transit.
Ship the item back to us using a reliable shipping service, ensuring that you include the return authorization if provided.

Refunds

Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will initiate the refund process. The refund will be issued to your original payment method within 10 Days of receiving the returned item.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Our Commitment to Quality

We are committed to delivering the highest quality historical items to our valued customers. Our team of skilled artisans and craftsmen work diligently to ensure that every item meets our rigorous standards. We take great care in ensuring that your custom-made product is crafted to perfection and tailored specifically to your requirements.

Custom-Made Products and Returns

Due to the nature of our business, we regret to inform you that we do not accept returns or offer refunds on custom-made items. This policy is in place because each custom-made product is unique and made exclusively for you. We are proud to offer personalized items that are tailored to your specific measurements and preferences.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.